1. Information We Collect

We may collect the following types of personal information:

• Full name, phone number, email address, and mailing address

• Payment and billing information (processed securely via PCI-compliant systems)

• Government-issued identification and vehicle license plate numbers (at check-in)

• Information provided via contact forms or reservation platforms

• Guest preferences and feedback (optional)

• Information captured through Wi-Fi logins or voluntary marketing sign-ups

We do not collect or track online behavior data (such as IP addresses, cookies, or browsing history) beyond what is necessary to process a reservation or inquiry.

2. How We Collect Guest Information

Your information is collected when:

• You book directly with us online, by phone, or in person

• You make a reservation through third-party platforms (e.g., Booking.com, Expedia)

• You check in at our front desk

• You sign up for marketing communications or log into guest Wi-Fi

3. Where and How We Store Your Data

• All digital reservation and guest data is stored securely in our cloud-based Property Management System (HotelKey.com) and CRM (Sabre), with access limited by staff role.

• Physical registration cards are stored securely on property in a restricted-access room and contain only basic guest information.

• We do not sell or share your data with any third parties for external marketing or unrelated services.

4. How We Use Guest Information

We use your data for the following purposes:

• To manage reservations, check-ins, and guest requests

• To send booking confirmations, updates, and essential service communications

• To request feedback or reviews following your stay

• To provide property-related offers or updates through optional marketing communications

5. Marketing Communications and Opt-Out

We may occasionally send you marketing messages about our services, special rates, or local events. These messages are only sent to guests who have provided contact details directly or through a third-party booking.

You may opt out at any time by replying to any email or text with "unsubscribe" or by contacting the hotel directly. While opt-out links are not included in every message, we are happy to honor any request to stop communication.

6. Third Parties and Data Sharing

We do not sell or disclose guest information to any third party. Data is shared only as required to complete your reservation or meet legal obligations. At this time, no vendors have direct access to guest contact information. If this changes, we will update our privacy policy accordingly.

7. Security and Access Controls

We maintain industry-standard security practices, including encryption and password protection, to safeguard your data. Access to guest information is limited internally to team members who require it to perform their job functions.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. Our services are intended for families and adults, and any data collected from minors must be provided by a parent or guardian.

9. Policy Updates

We reserve the right to modify this policy at any time to reflect updates in our systems, vendors, or practices. The latest version will always be available upon request and on our website.